joomla analytics

Support

Helping our clients implement effective risk management, audit and governance strategies is very important to us.  Our support services include:

  • Initial user training.
  • Initial implementation support.
  • Release notes of all major upgrades & enhancements.
  • Online context sensitive help.
  • Online user help.
  • Online ‘how-to’ videos.
  • Help desk support during business hours (Australian EST time).
  • Online 24/7 email support.
  • 24/7 system availability (except for scheduled upgrades & maintenance).
  • 24 hour response to any high severity issue.

Whether you have one user license or an unlimited user license, our commitment to quality customer support remains the same. 

Additional Support

We understand that every client is different and each client has a unique set of challanges. InConsult can provide additional GuardianERM.net support and/or consulting and training support to help ensure the success of your risk management, audit and governance program.  Talk to us about your specific needs.